Customer Service

Shipping & Delivery

We currently offer one shipping option within Canada:

Canada Expedited Parcel: 

6-9 business days: $12* for orders under $75 (Orders valued over $75 are shipped free of charge).

*Delivery standards are within business days (Monday through Friday) for orders sent from Ispirada to major urban centers and are dependent upon destination. Please allow for 5-6 days for service to non-major centers and remote locations.

We currently offer shipping option to U.S.A.:

Small Packet - Post U.S.A: 
6-14 business days: $12* for orders under $75 (Orders valued over $75 are shipped free of charge).

C.O.D. for duties and tax

*Delivery standards are within business days (Monday through Friday) for orders sent from Ispirada to major urban centers and are dependent upon destination.   Please allow for 5-6 days for service to non-major centers and remote locations.

We’re sorry, but we do not offer Saturday or Sunday delivery.

International Shipping
Presently, ispirada.com does not ship outside of Canada and the U.S.A. If you require shipping outside of Canada or the U.S.A, please contact Ispirada toll free at 1-888-899-0345 or locally at 780-800-1920. 

Track packages 
Your tracking number will be sent to you via your shipment confirmation e-mail sent to you after your order has been shipped. Use that number at www.canadapost.com to check the status of your order online. Please note: It may take 24 hours before tracking information appears on the Canada Post website. If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Orders placed after 2:00pm MT are processed the following business day.

Order Status 
You will receive three e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first e-mail confirms that your order has been received and should arrive within 24 hours. Your order confirmation number will be included in this email.
  • The second email confirms that your credit card payment has been approved and should arrive on the first business day following your order confirmation.
  • The third email confirms that your order has been shipped and includes any tracking information. This e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.

As a registered customer you can check both past and pending orders when you log into your Ispirada account and click on Order History.  

Shipping Charges 
For complete shipping information before you check out, please review our Shipping Rates.

Complimentary Shipping Offer Details:

  • Applies only to products purchased from our website, currently located at ispirada.com, on orders containing $75 or more after any coupon and before tax.
  • Offer only applies to Canada Post Expedited Parcel for Canadian deliveries and Small Packet-Post U.S.A. however the recipient will be responsible for the applicable taxes and duties, if any. This promotion offer may be modified or terminated at any time without notice.

How it works: To participate, simply add a qualifying product to your shopping cart and Free Shipping will be available to be selected at Checkout. 

NOTE: You must select Canada Post Expedited Parcel to receive the discount. Otherwise, the full shipping charge will be applied. 

Privacy & Security

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information is converted into bits of code that are transmitted securely.  As for the protection of your credit card information, we do not capture or retain this valuable data instead we forward it directly to PayPal for processing where it can reside behind vault like security.  Your other option is to select the PayPal option at checkout in which case as long as you have an account with PayPal you don’t even need to have your credit card handy.

You can feel at ease shopping on line at ispirada.com!

Returns & Replacements

30 Days Money-Back Guarantee

At Ispirada we want you to be fully satisfied with every item that you purchase online from ispirada.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days of receiving your online order for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned in its unworn original condition with all tags attached, in its original packaging (whenever possible), and with all paperwork and accessories to ensure full credit. See Return Instructions for more information.

Credit  
You can expect a refund to your Credit Card within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part. 

Damaged Goods or Shipping Error 
At ispirada.com, we are committed to delivering high quality products to our customers. We employ several quality checks before it leaves our warehouse. If you have received a damaged or defective item, please contact one of our Ispirada representatives. We will be happy to assist you with a replacement or a credit (if necessary). Our number, within Canada, is 780.800.1920. We can be reached Monday through Saturday 10 AM to 6 PM PST. If you are unable to reach us during these hours, please email us at customer.support@ispirada.com.

Return Instructions 
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Pack the item securely in the original package, if possible.
  • Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned in its original condition with all tags attached, in its original packaging (whenever possible), with all paperwork, and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.

For your protection, we recommend that you use Insured Parcel Post (Canada Post) for your return. Unless your packing slip directs you to ship items to a different address (and if so, follow such directions), ship the return package to:

ISPIRADA 

Customer Service Dept.
P.O. Box 73009 
Edmonton, Alberta T5T 3X1

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to Ispirada. You can expect a refund within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.

Who pays for return shipping? 
For a return, you are responsible for the cost of returning the merchandise. However, if we have made a mistake and sent you the wrong merchandise, or if you received damaged merchandise, please notify an Ispirada representative upon receipt of the goods within 24 hours. We will reimburse you for the cost of your shipping and we will not charge you for the shipping costs of replacement merchandise.


Ordering

Ordering online at ispirada.com is very easy and intuitive.  By following the steps below, you’ll be cruising through ispirada.com in no time.
  • Browse through our selection of exciting items and choose the item(s) you would like to purchase.
  • Add the item to your shopping cart
  • Continue shopping by clicking on the ‘continue browsing’ and you’ll be taken back to where you left off before selecting the item to purchase
  • To review your shopping cart, simply click on the ‘My Cart’ link at the very top of the page or on the ‘items’ link displayed in the left navigation page.
  • Or, proceed to checkout click on the ‘Checkout’ button under the ‘my cart’ section in the left navigation pane or at the very top of the page next to ‘My Cart’ link.
  • You may checkout as a guest, or to have the ability to review your order’s status you may want to register with Ispirada.  Registering with Ispirada will not only allow for faster checkouts but it will also allow for checking your order status or re-order if you decide to share your favorites with your friends.  You can also retain an address book if you want to send an Ispirada piece as a gift to a lucky friend or loved one.

Canceling My Order 
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact an Ispirada representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Payment, Pricing & Promotions

All prices are in US Dollars.

Ispirada.com is required by Canada’s Federal law to charge GST or HST as applicable on all Canadian orders.  You may pay using a valid Credit Card, which will be forwarded to PayPal for processing or simply choose the PayPal option to log into your account with them. 

Privacy Policy

Welcome to ispirada.com. Your trust is one of our most important assets. We take seriously the protection and proper use of the personal information you supply to us. This policy explains what personally identifiable or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of this information.

A. Security

We are committed to handling your personal information, including your online credit card transactions, with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

B. Privacy Policy

Providing our customers the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures designed to handle your personal information in a safe, secure, and responsible manner.

As we take advantage of advances in technology to improve the services we offer, we will post them only on this website. So, we encourage you to refer to this policy on an ongoing basis to understand our current privacy policy. Ispirada collects Personal Information and uses it in order to:

  • Understand your needs and eligibility for products and services;
  • Recommend particular products and services to meet your needs;
  • Provide ongoing service;
  • Improve service delivery;
  • Answer your questions, queries or complaints;
  • Review and evaluate job applications filed online through www.ispirada.com;
  • Provide you with information (e.g. through direct mail and/ or e-newsletters);
  • Verify some of the information you give us;
  • Establish your identification;
  • Protect you and us from error and fraud, when required to co-operate with law enforcement authorities, to comply with a court order or to prevent a breach of any applicable law. Certain information, such as a driver’s license, although convenient for identification, is voluntary. It is up to you whether you want to provide this or other suitable identification, subject to any legal requirements.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

We may review and analyze your use of products and services, to help us serve you better, and to bring other products and services to your attention, which we feel, will be of benefit to you. We also collect and analyze information from other sources for the same purposes.

Please note that aggregated information, where the identity of a specific individual cannot be determined, is not Personal Information. Ispirada reserves the right to use aggregated information in any manner it thinks appropriate. For example, Ispirada may also prepare aggregated user statistics or information summaries to describe our services and their popularity to our suppliers and prospective advertisers and for other lawful purposes. Any aggregated user statistics and information will not contain any Personal Information.

What type of Personal Information does Ispirada collect?

Ispirada collects various types of Personal Information. For example, during the registration process with us, you will be asked to provide certain contact information (such as your name and e-mail address) and may be asked, depending upon which services you subscribe to or features you make use of, to provide additional contact information and general information about yourself (such as address, postal code, telephone numbers, age group, personal interests, personal preferences, product preferences and, with respect to the online job application feature specifically, work experience, formal education, training, certifications, skill set, abilities and other work related information).

How Does Ispirada collect Personal Information?

Ispirada will only collect Personal Information that you have voluntarily provided to us. Ispirada will not collect any Personal Information about you without telling you upfront (either through this Privacy Policy or at the time we are requesting Personal Information from you) why and how Personal Information is being collected and how such Personal Information will be used or disclosed (if applicable).

Ispirada may obtain and collect your Personal Information through a variety of means (e.g. you provide it verbally or in writing (including via electronic media)). The following is an example of how we may do so: 

Contests and Promotional Events: From time-to-time Ispirada may offer various promotions and contests. When participating in these promotions and contests, you may be asked to provide us with certain Personal Information. You are free at any time to have your Personal Information removed from our database or to have your name removed from our marketing distribution list on a go-forward basis.

Web site traffic information, which is monitored and analyzed in order to determine which features and services are popular and useful to visitors, so that we can keep improving our product quality and selection may also be used to prepare aggregated user statistics or information summaries to describe our services and their popularity to our suppliers and prospective advertisers and for other lawful purposes. Any aggregated user statistics and information will not contain any Personal Information.

How Ispirada May Disclose Personal Information

Ispirada does not sell to third parties any Personal Information we collect. Ispirada may transfer some information it collects to selected service providers and suppliers who help us provide personalized services and advertising to you.

C. Your Consent

1. Your Information is Obtained or Used Only With Your Consent. We obtain your consent before we:

  • Offer you other products and services
  • Send you information about products and services by means of direct marketing provided it is legally permitted, share your information in confidence within ISPIRADA
  • Obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests
  • Use your information in any way we did not tell you about previously. 

2. Your Consent Can Be Express Or Implied
Express consent can be verbal or written.
Your implied consent when we can reasonably conclude that you’ve given consent by some action you have taken, or when you decide not to take action. By choosing to provide us with your Personal Information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as may be further outlined at the time of collection. For example, if we give you an opportunity to tell us you don’t want direct marketing material and you don’t tell us that you don’t want us to send it, we can conclude that you have no objection. We will rely on your implied consent to use and disclose identifying information about you, such as your name and address.

3. You May Withdraw Your Consent After You Have Given It
The protection of your Personal Information is of the utmost importance to us. If you don’t want Ispirada to use Personal Information collected about you for marketing or publicity purposes, please tell us at the time the information is collected. You can withdraw your consent any time after you have given it to us, provided there are no legal requirements to prevent this, by calling toll free 1-888-899-0345, local in Edmonton 780-800-1920 or by sending an e-mail to customer.support@ispirada.com.

Please note that if you don’t consent to certain uses of information, or if you withdraw your consent, we may not be able to provide you with a particular product or service. If so, we will explain the situation to you to help you with your decision.

4. We Ask for Your Consent Before Sharing Information With Other People
We may share information about you within ISPIRADA and with our logistics partners, however we do not release it to anyone outside of ISPIRADA without your consent.

There are some exceptions to the above rule. For example, we may collect, use or disclose information without your consent if we:

a) Use an outside company to process information:
At times we may use the expertise of an outside company to do work for us involving some of your information. When we do, we choose the company carefully and confirm that it uses security and privacy standards comparable to those of ISPIRADA.

b) Must disclose information for legal reasons:
We may be compelled to release information by a court of law, or other legal or regulatory authority. If so, our policy is to release information only to the extent that we have to.

c) Protect the interests of ISPIRADA:
In certain circumstances, ISPIRADA may have to collect, use or release information for its protection. For example, we may do so to detect or prevent fraud.

d) Use an outside company to provide you with a specific service:
For example, to deliver a purchase to your home.

e) Sale or Transfer all or Part of ISPIRADA.

In some scenarios, Personal Information may be subject to transfer to another organization. This might occur, for example, in contemplation of a merger or a change of ownership of all or part of Ispirada. We will do this only if the parties have entered into an agreement under which the disclosure of the information (including any Personal Information) is restricted to those purposes that relate to the business transaction and is to be used by the parties to carry out and complete the business transaction.

Verifying and Amending your Personal Information

1. You Can See and Verify the Accuracy of Your Information
You can check your information to verify and correct it, and to have any obsolete information removed. We will ask you to put your request in writing.

There is no charge for verifying or correcting your information. Depending on the circumstances, there may be a charge if you want a copy of records, which we have already given you.

We will let you know in advance if there is a charge.

If you have a sensory disability, we will do our best to give you access to your personal information in any alternative format you request if we already have it in that format or if its conversion into that format is reasonable and necessary in order for you to be able to exercise your rights under applicable legislation.

It may not be appropriate for us to release certain information to you. Where information will not or cannot be disclosed, we will provide you with the reasons for non-disclosure.

If we have obtained information about you from other people, upon your request, we will let you know the person we got it from.

2. You Can Find Out to Whom We Have Given Information About You
If you ask, we will let you know the names of outside companies or organizations we have given information to. This may include information given to outside companies we have used to do work for us, such as mailing houses.

3. We Respond to Your Request Promptly
We will deal quickly with your request to see your information, and always respond to you within 30 days. If we need to extend the time, or we have to refuse your request, we’ll tell you why, subject to any legal restrictions and we will notify you of the new deadline, the reasons for the extension, and your rights under applicable legislation respecting the extension.

4. We Revise Your Information From Other Sources
Whenever possible, we will revise your information with any information obtained from any source. If a third party has given us information which you tell us is wrong, we will give you the name and address of that party so that you can correct the information.

5. We Protect Other People’s Privacy When We Make Information Available to You
There may be files that include information about you and other customers, or that have information confidential to ISPIRADA or are the property of ISPIRADA. Because we must protect everyone’s confidentiality and legal rights, we cannot make these files available to persons outside of ISPIRADA. However, we will make available to you any factual information about you contained in such files.

D. Security

Ispirada endeavors to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.

Ispirada keeps the Personal Information we collect about you strictly confidential. Only authorized personnel have access to this Personal Information. Ispirada Inc. and leased partners personnel who have access to Personal Information receive special training regarding privacy protection.

If any employee of Ispirada or its partners misuses Personal Information, this will be considered as a serious offence for which disciplinary action may be taken, up to and including termination of employment. If any individual or organization misuses Personal Information - provided for the purpose of providing services to or for Ispirada Inc. - this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between Ispirada Inc. and that individual or organization.

Our computer security specialists build security into all our computer systems. This protects your information at all times, when it is stored in data files or handled by our employees. Our systems also protect your information when it is transmitted, for example, between our data processing centers, our stores and corporate offices.

Ispirada has taken steps to protect the confidentiality of your on-line viewing. When you visit www.ispirada.com, our website is able to recognize your Internet service provider, but does not identify you as an individual.

Ispirada has also taken steps to ensure that any service providers and suppliers with whom we share any information are committed to maintaining the privacy of your Personal Information, as outlined in this Privacy Policy, and refraining from making any independent or unauthorized use of such Personal Information.

When visiting Ispirada.com, we cannot guarantee that any information that you may choose to disclose via the Internet will not be intercepted by third parties. We assume no responsibility for Personal Information disclosed through the Internet, which is intercepted, diverted or otherwise accessed.

E. Retention and Disposal

We keep your information only as long as we need it for the products and services you’re using, to offer you products and services when you are a customer and for a reasonable time thereafter, or to meet any legal requirements. We have retention standards, which meet these requirements. We destroy your information when it is no longer needed, or we remove your name from the information.

F. How We Ensure Compliance With our Privacy Policy

We Are Committed to Upholding the ISPIRADA Privacy Policies. If you have any questions or complaints about our privacy policies, or about how we are living up to them, let us know right away. Our privacy policies can be found on the Ispirada website at www.ispirada.com under Customer Service. We Monitor Our Compliance with the ISPIRADA Privacy Policies. We have procedures in place to assist our employees and contractors in the practice of the ISPIRADA privacy policies. Our practices will be reviewed on a regular basis and their findings will be reported to the Privacy Committee.

G. Resolving Your Concerns

1. Resolving Your Concerns Is Important to Us
ISPIRADA is committed to treating you with the greatest respect and consideration, and providing the highest level of service. Please let us know about your questions or concerns and we will do our best to help you.  It is our prerogative to resolve your concerns effectively in order to maintain your trust and satisfaction of doing business with us.

2. How to Resolve Concerns and Complaints at ISPIRADA
Forward your concern to us by emailing to customer.support@ispirada.com, phone toll free 1-888-899-0345, local 780.800.1920, fax 780.800.1910 or mail to:


ISPIRADA
Customer Service Dept.
P.O. Box 73009
Edmonton, Alberta, Canada T5T 3X1